Love Stone orders are packed and sent within 1-3 business days following the order. We ship worldwide and dispatch the orders from the United States. We are dedicated to ensuring fast and easy delivery of our products to your doorstep.
Please make sure to provide an accurate shipping address that will assure secure delivery of your order. We are not responsible for address errors. A tracking number will be emailed to you as soon as your package is sent. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, shipping, and delivery of your order. A signature may be required to receive orders valued over US$200.
We usually dispatch the orders within 1-3 business days after the order is placed (excludes weekends and holidays). We do not guarantee delivery times.
We ship all of our domestic orders via USPS. In our experience, delivery times are:
1-3 Business days for USPS Priority Mail (2-6 days including dispatch times)
2-4 Business days for USPS First Class (3-7 days including dispatch times)
1 Business day for USPS Priority Express (1-4 days including dispatch times)
We also ship internationally, from the United States. Please take this into consideration when placing your order as estimated delivery time may vary depending on your location.
COVID 19 UPDATE – DELAYS MAY OCCUR WITH SHIPPING INTERNATIONALLY, PLEASE OPT FOR DHL EXPRESS IF YOU NEED TO ENSURE TIMELY DELIVERY.
Please note that all shipping time frames are from the date of dispatch, not the date that your order is made. International Orders are shipped within 1-3 business days following the order. We can ship orders internationally via DHL, and via USPS to some destinations. Shipping fees with DHL and USPS vary depending on destination.
DHL Express Taxes Prepaid (DDU)
To help our international customers receive their orders in a timely manner we now are excited to offer an option to calculate and prepay all import taxes during the checkout process when shipping via DHL. We will collect all the import taxes, duties and VAT and will pay it to your country’s customs on your behalf. If you choose this shipping method you will not be responsible for any additional taxes or fees.
This ensures that your package will move through customs as quickly as possible and you will not need to pay any additional administrative fees or do any paperwork to retrieve your package. Taxes and duties amounts are shown before checkout, please review this before placing your order as this may vary upon location of delivery. DHL express delivery times are usually between 1-8 business days once the package is shipped. Your order will be typically delivered to your home by a courier.
USPS Priority International
Some or all import tax may be included in the price of the USPS shipping label. You may or may not be responsible for paying additional customs fees. We advise that you check your country’s local terms and conditions for importing foreign products before making any purchases. In our experience delivery time for USPS priority mail international is currently between 1- 4 weeks. Your order will be delivered by your national postal service. Depending on your local post office, you may be asked to pick up your order if they cannot reach you at home at the time of their first delivery attempt.
USPS First Class International (Canada Only)
In our experience delivery times for USPS first class mail international to Canada are between 10-30 days, including time required to clear customs. First Class Mail is the most affordable international shipping service, however, tracking might not be available. We only offer this shipping method for items under $100.
We do not guarantee delivery times, all delivery times are quoted and may not be exact. All shipping time estimates do not include time the package may spend in customs. In our experience, time in customs is usually between 1 and 30 days.
All shipping times exclude delays caused in circumstances that are outside of our control. We do not accept liability for delayed delivery caused by a third-party. We are not accountable for lost or stolen packages.
RETURNS AND REFUNDS
Due to the intimate nature of the products we present for sale, we do not accept returns or exchanges.
Upon receipt of your Order, inspect your ordered item carefully. If your item was damaged during shipment, you must contact us at [email protected] within six (6) days after the item was delivered to arrange a return. We will accept a return of the damaged product for a refund or exchange.
Refunds are processed within approximately three  business days of our receipt of your returned damaged product and will show on your statement within 3-7 business days after we receive the returned goods. Your refund will be credited to the same payment method used to make the original purchase on the Site.
Incorrect product returns: everyone at Love Stone, Ltd. strives for accuracy, but we are human and mistakes do happen. If you receive an incorrect order you must contact us at [email protected] within six (6) days after the item was delivered to report shipping errors and arrange for the return of the incorrect product.