Shipping & Returns Policy

Discreet Packaging: Rest assured, your privacy is our priority. Our parcels are shipped in discreet packaging with no branding or indication of the contents being related to sexual or pleasure-related products.

Handling: All orders are processed and shipped within 1-4 business days of order placement. Once your order is shipped, you will receive an email containing a tracking number to monitor the status of your delivery.

Timeline: Please note that shipping timelines provided at checkout are approximate and begin from the time of order shipment, not the time of order placement.

Shipping Insurance: For added peace of mind, Shipping Protection is automatically included with each order. Please be aware that declining or removing Shipping Protection at checkout forfeits your right to replacement or refund in the event of lost or damaged parcels.

Customer Responsibility: We kindly remind customers to ensure the accuracy of their shipping address at checkout. In cases of non-delivery due to incorrect address entry, customers may submit a new order. If the parcel is recovered and returned to us, additional shipping and handling charges may apply for re-shipment.

Customs & Import Charges: International customers should be aware that they may be subject to customs fees, duties, or taxes upon parcel arrival. These charges are the responsibility of the customer and are not covered by

Non-Deliveries: In the unfortunate event of a lost or stolen parcel, customers who purchased Shipping Protection at checkout may request a replacement or refund. If your tracking indicates delivery but you have not received the parcel, please file a claim here.

Re-sending Orders: Should an order be returned to us due to non-delivery (e.g., failure to pay customs charges), we are happy to re-ship the order upon completion of payment for additional shipping and handling charges.